Yes, it's yet another sofa industry irritation that we've completely removed!...
Most sofa companies treat returns like a dirty secret: a short window, a maze of small print…. And if you dare to send the sofa back you’ll get a bill for £200–£300 in delivery and collection fees, and not have a sofa to show for it..
That’s the industry norm… But it’s not the Schplendid way!
Why our returns policy is… unusual
We’re one of the very few sofa companies in the UK offering a 50-day home trial — and we don’t charge a penny for delivery or for returns.
Fifty days means fifty days:
If you decide the sofa isn’t quite “the one”, we simply come and collect it. No quibbles. No fees. No guilt trip.
We do this because we want people to buy a sofa with confidence. Charging people £300 for the privilege of returning something they don’t want quite frankly gives us the ‘ick’.
Why the rest of the industry charges you
Here’s the industry-insider truth: most brands charge for returns because delivery and collection are expensive, and their margins depend heavily on those fees. Many won’t refund the original delivery cost either, so you end up out of pocket twice — once for arriving and once for leaving.
We don’t want to run our business that way. If a sofa isn’t right for you, it’s not right for us either. We’d far rather take it back than leave you stuck with something that doesn’t suit your home or life.
How Schplendid returns actually work
1. Your 50-day home trial
From the moment your sofa is delivered, you’ve got a full 50 days to live with it — nap-test it, binge-watch on it, or simply ignore it for a week and come back with fresh eyes. We hope you’ll love it, but if not, that’s absolutely fine.
2. The sofa needs to be in good condition
To return your sofa, it just needs to be in the same lovely condition it arrived in. When our delivery team comes to collect, they’ll give it a quick once-over.
If it’s picked up a bump or bruise during its stay with you, we’ll let you know — and in some cases we may apply a small restocking fee. Fair and simple.
A special case
Custom-fabric sofas
If you’ve used your own fabric, you still get the full 50-day trial. But because these sofas are bespoke, a 35% restocking fee applies if you decide to return it.
And if something’s gone wrong?
Faulty or damaged? We sort it immediately.
If there’s a knock in transit, a fault, or something just isn’t as it should be, we’ll jump on it straight away. Whether that means a repair, a replacement or collecting it for a full refund, we’ll get it sorted — no faff, no quibbles.
The point is simple
Buying a sofa shouldn’t feel risky. There shouldn’t be hidden costs, traps, deadlines or penalties. And you shouldn’t need to make up your mind 14 days after something as important as a sofa arrives.
Our returns policy is built on one principle:
We only want you to keep a sofa you truly love.
The rest is on us.
See also:
The unique, radical pricing model that makes Schplendid sofas affordable
Why Schplendid Don’t Do Sofa Sales (and Never Will)
Why we do returns completely differently (free within a 50 day window!)
Yes, it's yet another sofa industry irritation that we've completely removed!...
Most sofa companies treat returns like a dirty secret: a short window, a maze of small print…. And if you dare to send the sofa back you’ll get a bill for £200–£300 in delivery and collection fees, and not have a sofa to show for it..
That’s the industry norm… But it’s not the Schplendid way!
Why our returns policy is… unusual
We’re one of the very few sofa companies in the UK offering a 50-day home trial — and we don’t charge a penny for delivery or for returns.
Fifty days means fifty days:
nap-testing
movie-marathoning
Sunday-afternoon-slouching
staring lovingly at from across the room.
If you decide the sofa isn’t quite “the one”, we simply come and collect it. No quibbles. No fees. No guilt trip.
We do this because we want people to buy a sofa with confidence. Charging people £300 for the privilege of returning something they don’t want quite frankly gives us the ‘ick’.
Why the rest of the industry charges you
Here’s the industry-insider truth: most brands charge for returns because delivery and collection are expensive, and their margins depend heavily on those fees. Many won’t refund the original delivery cost either, so you end up out of pocket twice — once for arriving and once for leaving.
We don’t want to run our business that way. If a sofa isn’t right for you, it’s not right for us either. We’d far rather take it back than leave you stuck with something that doesn’t suit your home or life.
How Schplendid returns actually work
1. Your 50-day home trial
From the moment your sofa is delivered, you’ve got a full 50 days to live with it — nap-test it, binge-watch on it, or simply ignore it for a week and come back with fresh eyes. We hope you’ll love it, but if not, that’s absolutely fine.
2. The sofa needs to be in good condition
To return your sofa, it just needs to be in the same lovely condition it arrived in. When our delivery team comes to collect, they’ll give it a quick once-over.
If it’s picked up a bump or bruise during its stay with you, we’ll let you know — and in some cases we may apply a small restocking fee. Fair and simple.
A special case
Custom-fabric sofas
If you’ve used your own fabric, you still get the full 50-day trial. But because these sofas are bespoke, a 35% restocking fee applies if you decide to return it.
And if something’s gone wrong?
Faulty or damaged? We sort it immediately.
If there’s a knock in transit, a fault, or something just isn’t as it should be, we’ll jump on it straight away. Whether that means a repair, a replacement or collecting it for a full refund, we’ll get it sorted — no faff, no quibbles.
The point is simple
Buying a sofa shouldn’t feel risky. There shouldn’t be hidden costs, traps, deadlines or penalties. And you shouldn’t need to make up your mind 14 days after something as important as a sofa arrives.
Our returns policy is built on one principle:
We only want you to keep a sofa you truly love.
The rest is on us.
See also:
The unique, radical pricing model that makes Schplendid sofas affordable
Why Schplendid Don’t Do Sofa Sales (and Never Will)